Privacy Policy for Peace of Mind Clinical Hypnotherapy and Psychotherapy
Effective Date: 1st January 2025
At Peace of Mind CHP, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how I collect, use, and protect your personal information as part of the services we provide, which include hypnotherapy, CBT and Solution-Focused Brief Therapy (SFBT). By using this service, you consent to the practices described in this policy.
1. Information We Collect
I collect personal information necessary to provide effective therapeutic services. The information I may collect includes:
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Personal Identifiable Information: This may include your full name, contact details (email, phone number, address), date of birth, and emergency contact information.
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Health Information: To tailor therapeutic services to your needs, I may collect relevant health information, including medical history, psychological history, and information related to the issues you're seeking therapy for (e.g., stress, anxiety, anger, sleep problems).
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Session Records: Information shared during therapy sessions, including treatment plans, progress notes, and any goals you set.
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Payment Information: If applicable, billing details for payment purposes.
2. How We Use Your Information
I use the information you provide for the following purposes:
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To Provide Therapy: I use your information to assess, diagnose, and tailor hypnotherapy or SFBT sessions to your needs.
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Administrative Purposes: To schedule appointments, communicate session reminders, and process payments.
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Improvement of Services: To evaluate and improve the quality of therapy I provide and for general administrative purposes, such as training or supervision, which is always done in a confidential and annonymised manner.
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Legal Compliance: To comply with legal and ethical obligations, including safeguarding, reporting, and record-keeping requirements for licensed therapy professionals.
3. Confidentiality
Your confidentiality is of utmost importance. I am committed to keeping your personal and therapeutic information private, unless one of the following occurs:
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Your Consent: I will only disclose information to others with your consent. For example, if you would like us to communicate with your doctor, spouse, or another professional.
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Legal or Ethical Obligations: In certain circumstances, I am required to disclose information without your consent, including:
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If I believe there is a risk of harm to yourself or others.
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If required by law, such as in cases of child abuse or neglect, or when ordered by a court.
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Supervision and Consultation: To provide the best care, therapists may discuss cases with other licensed professionals in a confidential and anonymous manner. These discussions are for the purpose of improving treatment and ensuring ethical practice.
4. Data Security
I take reasonable steps to protect the confidentiality of your personal information. We have implemented appropriate administrative, technical, and physical safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your personal data. These measures include, but are not limited to:
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Secure storage of physical records in locked, access-controlled areas.
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Encryption of electronic records and secure data storage.
5. Online Sessions
If you receive therapy via online sessions, I will take steps to ensure the security of your data during virtual consultations. This includes using encrypted video conferencing platforms and taking steps to maintain the confidentiality of online communications.
By participating in online, you acknowledge the potential risks of digital communication and consent to these methods for your therapy sessions.
6. Retention of Records
I retain your records for a period of 10 years, in compliance with applicable professional, legal, and ethical standards. After this period, records may be securely destroyed or annonymised as appropriate.
7. Your Rights
You have the right to:
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Access: You may request a copy of the personal information we hold about you. We will provide this information to you in a timely manner, subject to any legal limitations.
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Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you.
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Withdrawal of Consent: If we use your information based on your consent, you have the right to withdraw your consent at any time. This may affect our ability to provide certain services.
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Request Deletion: In certain cases, you may request that we delete your personal information. We will respond to this request in accordance with applicable legal and ethical standards.
8. Changes to This Privacy Policy
I reserve the right to modify or update this Privacy Policy at any time. If I make material changes, I will notify you via email or through a prominent notice on our website, as appropriate. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
9. Contact
If you have any questions or concerns about your privacy or the handling of your personal data, please contact us at:
Victoria Proctor Peace of Mind Clinical Hypnotherapy and Psychotherapy contact@victoriaproctor.co.uk